Support
Getting help
Write to info@imagenimble.com. We read every message and normally answer within a few working days. There is no support hotline and no ticket system — one person reads the mail, so please describe the problem in your own words rather than filing a form.
Before you write
Most questions have the same three answers. Nothing you open is uploaded. Every tool runs inside your browser or, in the app, on your device; there is no server that could have lost your file or be holding it. If a tool shows nothing after you pick a file, the format is usually the reason — an unusual variant of HEIC or AVIF that your browser cannot decode. Try converting it with a different tool first, or use another browser. If a download does not start, check whether your browser blocks automatic downloads for this site.
Reporting a problem
The more of this you can tell us, the faster it goes: which tool, what you loaded (format and rough size), what you expected, what happened instead, and which browser or which app version on which device. A screenshot helps more than a description. If a specific file fails, please say so — but do not send the file unless we ask; we would rather not receive your photos.
The app
You will find the version number in the app under Settings. Ads and their personalisation can be changed there too, under privacy options. Everything the app does with data is described in the app privacy policy; the terms of use are on the app terms page.
Suggestions
Missing a tool, or a language? Write to us. The list of tools has grown almost entirely out of what people asked for, and a single mail is enough for something to be considered.